Follow-the-Sun Business Support Available Anywhere in the World

Axway Global Support gives you access to highly trained, responsive and knowledgeable Support Engineers who understand how your data flow — and how to make sure they keep flowing smoothly throughout your trading ecosystem.

Choose from four levels of Axway Support to meet your needs:

• eSupport — Designed as an "entry level" offering for EndPoint Solutions. eSupport requests are submitted via the Axway Online Support Portal only. Subscribers to this service should take advantage of our online knowledge base, documentation, and discussion forums.
• Business — 8:30am-5:30pm, Monday to Friday, excluding holidays via Web, phone and email
• Premier — 24 x 7 support via Web, phone and email
• Mission-Critical — Unlimited Web, phone and email support all day, every day, plus:
  • an assigned Support Account Manager,
  • a designated Mission-Critical Team,
  • regular reporting and conference calls,
  • referral of your technical issues to managerial staff, which helps resolve them quickly,
  • 24/7 support, regardless of severity,
  • an initial assessment of backup/restore procedures, network topology and diagnostic tool installation assistance,
  • production environment documentation,
  • on-site support (three days a year),
  • an annual on-site visit.

For more information, and to find the appropriate support contact for your region and product needs, visit:

• The Axway Online Support Portal