Data are a living, breathing entity in any business interaction. Whether it supports an order, claims or payment transaction, represents your products and services, or actually is your product or service, every bit of data supports a business process lifecycle that has a beginning and an end. If you want to gain more agility and value from your existing IT assets, you will need contextual and process-based visibility into how data move throughout your trading community ecosystem — from start to finish.
Axway technology solutions deliver the right information, in the right context, to the right people, at the right time. The result is an excellent level of company visibility that enables your IT staff, your business managers and your trading partners to monitor, track, analyse and manage exceptions to all types of interaction, including:
Event-based monitoring and alerts enable different groups within your community to see what is relevant to them at all times. You can allow customers to track their own orders, suppliers to monitor fulfilment, IT to monitor exceptions and Line of Business managers to measure performance against SLAs.
Armed with a wealth of real-time information, community members can work together to settle and solve issues before they have a negative impact on business relationships. What’s more, by tracking and analysing interactions and breaches in policy over time, both IT and business managers can streamline automated processes and direct human resources to where they’re needed most.